Q: Why do I need to volunteer at the Association level?
A: As are all Clubs in Calgary, West Hill Softball Association is volunteer run. There are many tasks throughout the season that are supported by volunteer efforts. By asking each family to fulfill Volunteer Credits, we are able to spread out the load. The Association would not be able to continue to function otherwise.
Q: Why is there an option to pay instead of fulfill Volunteer Credits?
A: The Association recognizes that some families prefer not to or cannot commit time to achieving the credits. To accommodate these families, an option to pay $300 per player (2025 season) is given instead.
Q: How many Volunteer Credits are required for a season?
A: Families with one registered player must complete 10 credits in total.
Families with two or more registered players must complete 15 credits in total.
Credits can be a mix of Association Credits and Team Credits to meet the total requirement
Q: How can I earn Volunteer Credits?
A: See the Roles and Credits Table at the bottom of this page.
Q: How many hours of volunteer work does it take to fulfill the credits?
A: Depending on the roles chosen, approximately 1 credit is given per hour of work. Each role has different credit values. See the Roles and Credits table at the bottom of this page.
Q: Can athletes earn credits?
A: Yes, for players U15 and older, they can earn credits by volunteering at Try Softball events, evaluation clinics, Junior Coaching, or field setup and takedown.
Q: Who tracks the Volunteer Credits?
A: The Association Credits are tracked by the WHS Volunteer Coordinator Team. When you sign up for volunteer roles (evaluation assistants, event assistants, etc), these credits are tracked at the association level. The Team Credits will be tracked by the Team Manager. Please keep track of your own credits as well.
Q: Are there enough opportunities throughout the season to get in the hours needed?
A: Yes, from evaluation sessions to tournament roles to board positions, there are many opportunities to volunteer. If you are concerned about achieving the credits, you might consider signing up for a board supporting role as many of these roles are flexible on timing.
Q: What if I get some but not all of my hours before the end of the season? Can I get a partial refund?
A: Unfortunately not, the agreement is to complete all of the credits or pay the opt-out fee.
Q: What if I volunteer more than the required amount? Do I get a refund on fees or any other incentive?
A: We anticipate that most families will be contributing more than the minimum hours, and have already done so in past seasons. The system is created to encourage everyone to look for ways to help out and contribute to a successful season.
Q: Can I carry forward my volunteer credits to next season?
A: No, in order for the association to run from season to season, we can not roll forward Volunteer Credits. We have many families that are filling multiple volunteer roles and go above and beyond the minimum volunteer requirements each season.
Q: How do I know how many volunteer hours I have filled?
A: Please do your best to keep track of your volunteer hours throughout the season, we do our best to track all of the volunteering but that is thousands of volunteer hours being filled by approximately 300 families. We do not have an easy way for families to see if their hours have been fulfilled.
Q: How do I know what volunteer opportunities there are?
A: There are several places you can go to find out what volunteer opportunities are currently available:
